SCI Shared Resources LLC Telemarketer in Seattle, Washington
Overview & Responsibilities
Sources prospects, builds network, and initiates calls to people, businesses, and clients with the goal of selling products or services. Applies a variety of sales techniques to accomplish goals. Enters sales in computer and follows up on product/service customer issues.
100% Lead Generating and Sales
Initiate, develop and follow up on business leads. Cold call, direct email, and perform other lead generation activities. Obtain names and numbers of potential customers from telephone directors or purchased lists. Schedule appointments for sales representatives to meet with potential clients.
Persuade potential customers to purchase a product or service or to make a donation. Explain products or services in detail. Answer questions from customers. Explain or negotiate prices.
Enter customer and sales information into database. Obtain or verify customer information, including address, phone number, and payments methods. Record various system transactions and confidential recordkeeping.
Follow up on orders to ensure product satisfaction. Resolve customer issues about orders or payment information.
Conduct customer surveys to ascertain level of customer service and product/service satisfaction.
Core / Critical Competencies
Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
Acts within and upholds the SCI Code of Conduct and Dignity Promise Standards and demonstrates corporate values
Is trusted by others; keeps commitments to others
- Comes up with new ways to look at problems and processes in their work
Works productively with minimal supervision; achieves work objectives in a timely manner
Works to resolve routine problems promptly and effectively
Is open to new and different ways to accomplish work
Responds positively and productively to new initiatives or changes in priorities
Conveys facts and information clearly in written and spoken communications
Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions
Communicates in a timely and effective manner with manager
Collaborate with Others
Proactively contributes to group objectives; volunteers to help others as needed
Welcomes ideas and input from others
Build Productive Relationships (Internal / External)
Relates to others in open and helpful manner; consistently treat others with respect
Maintains composure in challenging situations
Requirements & Qualifications
- High school education
- One (1) year of sales or customer service experience
Knowledge, Skills & Abilities:
Persistent, motivated to close sales, handles rejection well, results driven
Time management skills
Customer service skills
Telephone and lead prospecting skills
Knowledge of the products being sold
When considering the work environment associated with this job, the following factors may apply:
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families.
When considering the work postures associated with this job, the following factors may apply:
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
When considering the physical demands associated with this job, the following factors may apply:
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
When considering the work hours associated with this job, the following factors may apply:
- Working beyond “standard” hours as the need arises
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Associate Requisition ID Req.78737
# of Openings 1
Category (Portal Searching) Sales